Stop!

Read this important information about your VoIP and 911 service.

• VoIP 911 service has certain limitations relative to Enhanced 911 service that is available on most traditional telephone services.
  
  
• It is necessary to dial “9” before 911. Users should dial 9-9-1-1 to reach a 911 operator.
  
  
• Be prepared to confirm your location and call-back number with the operator who answers the 911 call since the operator may not have this information.
  
  
• 911 service may not be available during power outage and will be unavailable during a broadband Internet outage.
  
  
• It is necessary to ensure your location information is kept current with your VoIP provider since the operator may assume that you are at the last registered address if you are not able to speak during a 911 call.
  
  
• Do not hang up until told to do so, and call back if you get disconnected.
  
  
• Please make sure you are aware of the limitation of your 911 service and make potential users of the service aware of these limitations.